Customer Service

Shipping & Delivery

Packages are generally shipped within 1-2 days after receipt of payment and are shipped via DHL or BRT courier.
Whichever shipment choice you make, we will provide you a code to check the online track your package (www.dhl.it or www.ferrarigroup.net).

Shipping costs include the cost of packaging and postage. Handling fees are fixed, whereas transport fees vary according to total weight and the place of dispatch, if abroad.
We advise you to group your items in one order.

Service covering the national territory, European and intercontinental.

DHL
for shipping with a lower value of 1000€

Ferrari S.p.a.
Via San Giovanni Bosco 10, 15100 Alessandria.
Phone: +39 0131 208520

Privacy & Security
The personal information you provide during registration will be processed by the site www.caponeshop.it Centro Orafo Pisano di Capone Sergio & C. sas, Via del Ponte -Caprona 1 (Pi) for the following purposes:  Allow the registration to the site;  Send newsletter on marketing campaigns and other communications relating to the services provided;  Perform statistical and market research;  The processing of personal data of the client is performed exclusively by persons appointed pursuant dell'art.30 Law 196/03, and processed using manual, electronic and telematic suitable to guarantee security and confidentiality.  The customer's personal data will be stored on media that, if necessary, on paper, in compliance with the minimum security measures imposed by the Decree. 196/03 (SO-CALLED "Privacy Code).  Providing data is always optional. However, in case of failure to issue consent to treatment required, will not be able to proceed with the negotiation of purchase or receive the newsletter.  Your personal information will not be disclosed, but may be disclosed to third parties in order to comply with legal obligations to comply with orders from public authorities or to exercise a right in court.   Furthermore, the data may be disclosed to:  those in charge of the activities of shipping, delivering and returning products purchased;  banking institutions for the management of receipts and payments, including suppliers of electronic payment services at a distance.  The data controller is the Centro Orafo Pisano, with registered office in Via del Ponte 1, 56010 Pisa Caprona.  Pursuant to art. 7 of Legislative Decree no. 196/03 is entitled to access their data, obtain the update without delay or cancellation, to oppose their processing for commercial or advertising purposes, as well as request the complete updated list of all the persons in charge, by writing to:  Centro Orafo Pisano di Capone Sergio & C. S.A.S. Via del Ponete 1, 56010 Caprona (Pi).
Returns & Replacements
Pursuant to art. 64 of Legislative Decree no. 205/06 the customer can exercise the right of withdrawal and return the product received, in accordance with the terms and conditions specified below. The customer who for whatever reason are not satisfied with your purchase, you are entitled to withdraw from the contract without any penalty and without specifying the reason, within 10 days from the date of receipt of the product purchased, by sending , within the said period, written notice of withdrawal in the following ways: 1) registered letter with return receipt to the following address: Via del Ponte 1 Caprona, 56010-Pisa 2) by fax to 050-789032 3) via e-mail at info@caponeshop.it MANDATORY RECEIPT / INVOICE AND LABEL ATTACHED TO ARTICLE YOU WANT TO MAKE. A LACK OF CAUSE ABOVE SPECIFICATIONS THE WITHDRAWAL CAN NOT 'BE MADE. If the customer has exercised the right of withdrawal in the manner referred to in the previous point, you must return the product no later than the fifteenth day following the receipt of the product through direct delivery and shipment forwarding the product at the premises mentioned above. All costs of returning the products shall be borne by the customer. It should be noted that the integrity of the product to be returned is an essential condition for the exercise of the right of cancellation and that caponeshop.it will respect the necessary controls at the time of return. The product must be returned along with its original packaging, the related documentation, and any additional component or accessory, without exception. In case you have been complied with all the conditions and obligations provided for in paragraphs consumer, the supplier will send an e-mail confirmation of acceptance of the return. If the right of withdrawal is exercised in accordance with the law and this contract, caponeshop.it provides, free of charge, to reimburse the sums paid to him by the customer in the shortest time possible and in any case within thirty (30) days from the date on which caponeshop. it became aware of the right of withdrawal by the customer, upon notice from the customer of the same bank for the conduct of the relevant payment will be by bank transfer.
Payment, Pricing & Promotions
The customer has the right to choose between different modes of payment: a) PayPal b) Bank transfer in advance in favor of Centre Goldsmith Pisano Capone and Sergio C. sas, Via del Ponte 1, 56010, Pisa Caprona- BANCA CR FIRENZE SPA IT 69Y0616014000 088857560110 In this case, the products will be shipped after confirmation of payment BANCA CR FIRENZE SPA IT 69Y0616014000 088857560110 In this case, the items will be shipped after the paymend has arrived, c) Payment in the store - the customer can pay and pick up purchases made online directly at the site of Via del Ponte 1 Caprona. The customer can pay in cash or with debit cards. The payment on the spot (and the simultaneous withdrawal goods in store) has the restriction of 10 working days from the date of purchase, which must be completed within the order. If you no later than 10 working days, the buyer will pay and not to withdraw the order, all items purchased will be relisted. The purchase contract is concluded through the exact compilation and the consensus expressed by the accession date "on line", subject to the successful completion of payment.
Full Terms of Sales

Art. 1 Subjects.

Supplier: the company Centro Orafo Pisano di Capone Sergio e C. sas, Via Del Ponte 1, 56010 Caprona (Pisa), CF and P.I. 01001430501 (hereinafter referred to as the Supplier).  
Client: the entity identified by the data entered during the registration and acceptance of these terms and conditions (hereinafter referred to as Customer).


Art. 2 Purpose of the service.

Using the e-commerce service, the Supplier shall provide the customer a virtual store where you can view and purchase products from the same supplier. The customer can view the electronic catalog and offers of the Supplier and make purchases at the Supplier in accordance with these conditions of sale.


Art. 3 Acceptance of the general conditions of sale.

The customer can purchase only the products that are from time to time available on the Site at the time of access by the customer, according to the amount specified therein.
To make a purchase the customer, by accessing the Site, you must first register and then make a specific order, following instructions and procedures therein.  Upon purchase, the customer must provide, necessarily, a personal e-mail address is valid and active regularly.  
The general conditions of sale may be updated or changed at any time by www.caponeshop.it that will communicate through the pages of the website.  
The customer, by sending electronic confirmation of your purchase order, unconditionally accepts and agrees to comply, in its relations with www.caponeshop.it, the general conditions of sale, including the payment terms set out below, claiming to have read and accepted all the indications provided.


Art. 4 Prices and warranty.

All selling prices of the products marketed are exposed and shown on the website www.caponeshop.it, the same constitute a public offering pursuant to art. 1336 c.c ..  
Unless otherwise stated, all prices quoted are "VAT" and expressed in Euro. Shipping charges are considered excluded from the price of the item and identified separately, are the responsibility of the customer.  
The validity of prices is always and only one indicated by the same procedure at the time of the order to the Supplier.  
It makes the delivery of products anywhere in Italy. Abroad, the delivery is made only in the countries indicated in the list within the site, where they are also listed shipping costs, shipping and insurance to the customer must take care to check before you confirm your purchase . All these costs are deemed to be fully paid by the customer, in addition to the sale price of the products. For delivery abroad, in countries where this is expected, are due, always paid by the customer, the additional costs of transportation, shipping and insurance from time to time indicated, in addition to taxes and / or fees required by law the country / the transit and / or destination of applicable each time.


Art. 5 Payment.

The customer has the right to choose between different modes of payment:
a) PayPal 

b) Bank transfer in advance in favor of Centre Goldsmith Pisano Capone and Sergio C. sas, Via del Ponte 1, 56010, Pisa Caprona- BANCA CR FIRENZE SPA  IT 69Y0616014000 088857560110  In this case, the products will be shipped after confirmation of payment

BANCA CR FIRENZE  SPA
IT 69Y0616014000 088857560110
In questo caso, i prodotti verranno spediti a seguito di conferma dell’avvenuto pagamento

c) Payment in the store - the customer can pay and pick up purchases made online directly at the site of Via del Ponte 1 Caprona. The customer can pay in cash or with debit cards. The payment on the spot (and the simultaneous withdrawal goods in store) has the restriction of 10 working days from the date of purchase, which must be completed within the order. If you no later than 10 working days, the buyer will pay and not to withdraw the order, all items purchased will be relisted.  The purchase contract is concluded through the exact compilation and the consensus expressed by the accession date "on line", subject to the successful completion of payment.


Art. 6 Order by Phone.

If the order on-line leaves you "perplexed" or encounter any difficulty, you can use the phone order for complete your purchases.

You can call us at 050-788324 from 9.30 to 12.30 and from 16.00 to 18.30.  
Telephone support is not a secure communications channel to transmit critical data such as those of the Credit Card which will not be accepted for payment by credit card.


Art. 7 Times and methods of delivery.

Caponeshop.it will deliver the product to the customer requested, by courier and / or shipping of their choice. In the absence of the customer / recipient at the time of delivery, a notice will be left and the customer must personally contact you as soon as possible to the carrier or freight forwarder in order to arrange the delivery. The delivery to the customer is normally carried out by the selected carrier directly to the customer's home.
Upon receipt of the goods to your home, the Customer must verify the integrity of the package and correspondence with the quantity and quality as specified in the accompanying document.  
Except in cases of greater force, the delivery to the customer of the product purchased is made within approximately seven (7) working days from the order, or at least in the last term of thirty (30) days from the order.  
No responsibility can be attributed to www.caponeshop.it for late or non delivery due to force greater force or unforeseeable circumstances.


Art. 8 Obligations of the Customer.

It is strictly forbidden for the Customer to enter false and / or invented and / or fantasy, the registration process required to provide him with the procedure for the execution of this contract and the subsequent communications; the data and the e-mail address must be the only real data and not some other person, or fantasy.  It is strictly prohibited to enter data of third parties. The Supplier reserves the right to prosecute any violation or abuse, and for the protection of all consumers.  
The Customer indemnifies the Supplier from any liability arising from the tax records are incorrect due to errors in the data provided by the customer, since the latter is solely responsible for the proper placement.


Art.9 Right of withdrawal.

Pursuant to art. 64 of Legislative Decree no. 205/06 the customer can exercise the right of withdrawal and return the product received, in accordance with the terms and conditions specified below.  
The customer who for whatever reason are not satisfied with your purchase, you are entitled to withdraw from the contract without any penalty and without specifying the reason, within 10 days from the date of receipt of the product purchased, by sending , within the said period, written notice of withdrawal in the following ways:


1) registered letter with return receipt to the following address:  
Via del Ponte 1 Caprona, 56010-Pisa

2) by fax to 050-789032

3) via e-mail at info@caponeshop.it

MANDATORY RECEIPT / INVOICE AND LABEL ATTACHED TO ARTICLE YOU WANT TO MAKE.

A LACK OF CAUSE ABOVE SPECIFICATIONS THE WITHDRAWAL CAN NOT 'BE MADE.

If the customer has exercised the right of withdrawal in the manner referred to in the previous point, you must return the product no later than the fifteenth day following the receipt of the product through direct delivery and shipment forwarding the product at the premises mentioned above.  
All costs of returning the products shall be borne by the customer.  
It should be noted that the integrity of the product to be returned is an essential condition for the exercise of the right of cancellation and that caponeshop.it will respect the necessary controls at the time of return. The product must be returned along with its original packaging, the related documentation, and any additional component or accessory, without exception.  
In case you have been complied with all the conditions and obligations provided for in paragraphs consumer, the supplier will send an e-mail confirmation of acceptance of the return.  
If the right of withdrawal is exercised in accordance with the law and this contract, caponeshop.it provides, free of charge, to reimburse the sums paid to him by the customer in the shortest time possible and in any case within thirty (30) days from the date on which caponeshop. it became aware of the right of withdrawal by the customer, upon notice from the customer of the same bank for the conduct of the relevant payment will be by bank transfer.


Art. 10 Validity of communications.

The Supplier shall not be liable for any fraudulent or illegal use that may be made by a third party credit card or other means of payment, when payment for goods purchased. The Supplier shall at no time in the purchase procedure is able to know the details of the credit card of the customer, who will send them directly to the manager of the payment service without intermediaries and to whom it will be connected automatically, returning to the site of the Supplier at the end of the procedure.  
For all online services on this site are applied to connection costs charged by the Provider used by the client to connect to the same as the Customer must contact in order to obtain the necessary information.


Art.11 Jurisdiction.

These general conditions of sale shall be governed by the laws of the Italian Republic.  For any dispute, the competent Judicial Authority Italian.  Except as may be required by mandatory provisions of law, will be responsible, on an exclusive basis, the Court of Pisa.